Support Policy

If you have questions about our products after purchasing:

1.  Your FeatureCAM dealer should be your first contact.  Every dealer has extensive training in the FeatureCAM product line.

2.  If you are unable to contact your dealer, or you need further assistance, contact Delcam USA at 801-575-6021 or  send mail to support.  This support is free for the first 60 days after your initial purchase and 30 days after the purchase of an upgrade.  An Delcam USA Applications Engineer will work with you to solve your problem.

Annual Maintenance

If you wish to have access to Delcam USA Applications Engineers throughout the year, you need to purchase our Annual Maintenance.  This provides you with automatic product upgrades and unlimited phone support for a 12 month period.

If you do not wish to purchase a maintenance contract you may obtain tech support for $50 per call. (please have a credit card ready when you call.)

The phone and email support provided by the Annual Maintenance contract should not be construed as a replacement for FeatureCAM training. At the discretion of FeatureCAM support staff, customers may be advised to obtain adequate FeatureCAM training prior to receiving technical support.

Questions, comments, or requests?
send mail to support.